Privacy Policy

We value the trust you place in Zubhana Jewels. That’s why we insist upon the highest standards for secure transactions and customer information privacy. Please read the following statement to learn about our information gathering and dissemination practices.

1. Collection of Personally Identifiable Information
We collect personally identifiable information (email address, name, phone number, etc.) from you when you set up a free account with Zubhana Jewels
We reserve the right to contact you on the information provided, both email and mobile phone numbers, with the intent of keeping you abreast of the order status or any other information that may impact your purchase experience with Zubhana  If you prefer to be contacted on another number, then you must explicitly state the same in your order or call in to our customer service department. In addition, we may use your contact information to send you offers based on your previous orders and your interests unless explicitly opted out by you.
We will occasionally ask you to complete optional online surveys. These surveys may ask you for contact information and demographic information (like zip code, age, or income level). We use this data to tailor your experience at our site, providing you with content that we think you might be interested in and to display content according to your preferences.

2. Cookies
A “cookie” is a small piece of information stored by a Web server on a Web browser so it can be later read back from that browser. Cookies are useful for enabling the browser to remember information specific to a given user. Zubhana places both permanent and temporary cookies in your computer’s hard drive. Zubhana jewels cookies do not contain any of your personally identifiable information.

3. Links to Other Sites
Our site links to other websites that may collect personally identifiable information about you. Zubhana is not responsible for the privacy practices or the content of those linked websites.

4. DISCLOSURE OF INFORMATION
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Web site.

5. Security Precautions
Our site has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorised access.

Fraudulent /Declined Transactions

We may constantly monitor the user’s account in order to avoid fraudulent accounts and transactions. Users with more than one account or availing our services fraudulently shall be liable for legal actions under applicable law and we reserve the right to recover the cost of goods, collection charges and lawyers fees from persons using the Site fraudulently. We reserve the right to initiate legal proceedings against such persons for fraudulent use of the Site and any other unlawful acts or omissions in breach of these terms and conditions. In the event of detection of any fraudulent or declined transaction, prior to initiation of legal actions, We reserve the right to immediately delete such account and dishonour all past and pending orders without any liability. For the purpose of this clause, we shall owe no liability for any refunds.

Credit Card Details
You agree, understand and confirm that the credit card details provided by you for availing of services on the Site will be correct and accurate and you shall not use the credit card which is not lawfully owned by you, i.e. in a credit card transaction, you must use your own credit card. You further agree and undertake to provide the correct and valid credit card details to us. Further the said information will not be utilized and shared by us with any of the third parties unless required for fraud verifications or by law, regulation or court order. We will not be liable for any credit card fraud. The liability for use of a card fraudulently will be on you and the onus to ‘prove otherwise’ shall be exclusively on you.

Trademarks
All trademarks, service marks and trade names of Zubhana and www.zubhanajewels.com used in the site are trademarks or registered trademarks of Zubhana.

Warranty Disclaimer
This site and the materials and products on this site are provided “as is” and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, zubhanajewels.com disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Zubhanajewels.com does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components.Zubhanajewels.com does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Limitation of Liability
Zubhanajewels.com shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if zubhanajewels.com has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Indemnity
You shall to the fullest extent indemnify and hold harmless the Company, its subsidiaries and affiliates, and their respective officers, directors, shareholders, agents, and employees, from any claim or demand, or actions including reasonable attorneys’ fees, made by any third party or penalty imposed due to or arising out of your breach of this Agreement, or the documents it incorporates by reference, or your violation of any law, rules or regulations or the rights of a third party.

Billing
The price of our merchandise is inclusive of the GST .We reserve the right to collect taxes for shipping charges wherever applicable.

Returns and Exchange
We do not provide refunds for any goods sold. We accept returns for account credit only. For this purpose we must receive the merchandise within 7 days from the date it was delivered to you. Items must be unused, and undamaged by you. Goods will be returned only if they are returned in their original packaging. We do not provide refund on any goods sold. Goods once sold can only be exchanged for replacement or a store credit if they meet our terms and conditions. Since we keep limited inventory and under such circumstances the amount paid by you can be used by you whenever you shop with us next time. All conditions applicable to return of goods shall also apply to exchange of goods. To return an item, the customer must write to us at zubhanaj@gmail.com, a prompt response is assured to such mails. If you are not satisfied with the product
received by you for any reason you may have the option to exchange and at our sole discretion to receive a refund. We are not liable for any damages caused to the Product during transit.
Our terms and conditions pertaining to returns and exchange is as follows:-
You must, request for the allotment of a “Return request number” within 7 days of order receipt, and return your unwanted Product/Goods within 7 days of receiving your Return request number, for an exchange for the same item in a different size, based on stock availability.
If you wish to exchange your item for an alternative product, it is recommended that you return it for a credit and purchase the new item separately.
Our return and exchange policy is however subject to the following:
(a) Items should be returned unused and with tags still attached. Returns that are damaged may not be accepted and may be sent back to the customer and/or a refund refused. Please inform us in the event any Goods/Products are delivered without tags.
(b) All items returned should have a Return Request Number to allow easy identification and prompt processing. Unidentified returns will be returned to the sender.
(c) Goods are faulty if they are received damaged. Items that are damaged as a result of normal wear and tear are not considered to be faulty. If you would like to exchange a faulty item instead of obtaining a credit, please be aware that we can only replace it for the same product in the same size, subject to availability. Where possible, we will offer to repair faulty items.

Shipping & Delivery
Orders placed on a weekdays will be dispatched within 24 – 48 hours of receipt of payment .
Orders which are placed on weekend will be dispatched on the next working day within 24-36 hours.
Please ensure you complete your address details correctly when placing your order. If you fail to take delivery of the goods, we may at our discretion charge you for the additional shipping cost.
You will receive an email receipt when you complete the purchase process at Zubhanajewels.com, and you can request a full paper GST receipt when placing your order if it is required.
We are not responsible for any delays caused by third party delivery agencies and/or due to time required for statutory clearances during the delivery process.
In the event we are unable to deliver the confirmed order(s) as mentioned hereinabove and the payment for such order(s) has been made by you through your credit/debit card, the amount paid by you while placing the order(s) on the Site will be reversed back in your card account within 7 days.

Reward Points
Maximum points that can be used towards any purchase are 500. The remaining points will continue to stay in your account till the bext purchase.

Arbitration
If any dispute arises between you and the Company during your use of the Site or thereafter, in connection with the validity, interpretation, implementation or alleged breach of any provision of this Agreement, and the Privacy Policy or the documents they incorporate by reference, the dispute shall be referred to a sole Arbitrator who shall be an independent and neutral third party identified by the Company. The place of arbitration shall be Gurgaon.